A company responsible for bombarding people with millions of nuisance calls has been fined £850,000 by the Claims Management Regulator.
The National Advice Clinic, based in Lancashire, which also trades as the Industrial Hearing Clinic or the Central Compensation Office, made nearly 6 million calls between October 2014 and April 2015 about noise induced hearing loss claims.
Many of those called were registered with the Telephone Preference Service (TPS) – which tells companies that they did not want to receive such calls. This resulted in almost 2000 complaints being received by Ofcom which is responsible for the TPS.
The Claims Management Regulator (CMR) regulates companies that offer to help people claim compensation for issues such as personal and criminal injury and mis-sold financial products. The government changed the law in December 2014 to give the CMR the power to impose financial penalties on companies who break the rules. This is the fourth and biggest fine issued so far, bringing the total collected to £1.6 million.
CMR head Kevin Rousell, said:
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